Customer Success Coordinator

Commercial · Amsterdam, NH
Department Commercial
Employment Type Full time / Part time
Minimum Experience Entry-level

About the company

SOWISO is a rapidly growing EdTech company that helps educators with the teaching of mathematics and statistics. Our online learning and testing environment helps countless teachers and students realize their potential. Since our establishment in 2010, we have supported hundreds of thousands of students. We started in higher-ed in the Netherlands but are scaling to other countries and educational levels, like secondary-ed.

Empowering our partners in education to maximize the value of our products and services has always been an important aspect for our company. SOWISO is looking for an organized, customer-driven Customer Success Manager who can help us continue to deliver excellence for all our stakeholders in education.

About the role

Do you have a customer-obsessed mindset? Are you the first one that people around you go asking for help/guidance and you enjoy having that supportive role? Are you results-oriented and driven to manage the customer journey? Do you want to make educators Heroes in the classroom? Then this role might be right for you!

In this role, you will be responsible for the delivery and success of our projects in higher education, and other education markets. It is your goal to be a trusted advisor and consultant who can help lecturers, departments and faculties reach their educational and organizational goals through their investments in our online learning and testing solution. You’ll deliver unparalleled client services, and elevate the overall client experience to increase renewal rates and satisfaction. 

You’ll act as the main point of contact between the client and SOWISO. You’ll ensure the successful use of SOWISO in a university, college or department as soon as a contract is signed and own all renewals of our clients.

Your day to day work will vary, but this role will enable you to serve as an (after-sales) consultant, project manager, client service manager, and account manager..

More broadly, you will play a vital role in our wider organization as part of our growing commercial team consisting of various sales and marketing roles, as your experience with the end-user will be very important in the continuous evolution of our growth strategies.

Your role will consist of…

  • Setting up and implementing our online learning environment for new clients in higher education
  • Conducting onboarding and training demonstrations for teachers and administrators
  • Working closely with current or potential clients to define success criteria and identifying actions for continuous improvement in their learning outcomes
  • Leveraging existing business by maintaining regular touch points with both end-users and decision-makers
  • Achieving renewals and growing the accounts 
  • Foresee and react to problems rapidly with creative solutions

We are looking for someone who…

  • Always has the best interest of their customers in mind
  • Has experience with customer-facing roles, preferably Customer Success, but a background in Sales, Account Management or Support is also a good fit!
  • Is creative and knows how to problem solve
  • Is fluent in written and spoken Dutch and English
  • Is available for 32-40 hours per week (fewer hours per week can be discussed)
  • Is able to be at our Amsterdam office at least 2 days a week (post-COVID-19)
  • Has a valid work permit or is an EU citizen

Bonus points if you…

  • Have experience in a commercial role with a SaaS tool for the higher education market
  • Have an affinity with mathematics and/or education
  • Know your way around a Nintendo GameCube ;)

We offer…

  • Flexible working hours, including remote working
  • Regular team lunches and activities
  • 5 weeks holiday
  • Budget for personal development
  • The opportunity to make a difference in the fast-changing world of online education
  • A pension plan and profit sharing program

Only individuals are invited to respond. Please do not contact us for sales purposes.

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  • Location
    Amsterdam, NH
  • Department
  • Employment Type
    Full time / Part time
  • Minimum Experience